Shipping & returns
Almost everything we make is built to order, which shapes both how it ships and what can be returned.
Lead times
Lead time is quoted per project and confirmed before you pay. It depends on the process, the quantity and our current queue. Quoted lead times start when we have everything needed to begin — approved files, a signed proof where one applies, and payment.
Local pickup
Pickup is free from The Makr Lab, 1201 E. Ball Rd, Suite F, Anaheim, CA 92805, during opening hours (Thursday–Sunday, 12–8 PM). We'll let you know when your order is ready.
Shipping
We ship within the United States. Shipping is calculated at checkout based on the size and weight of the order. Large items such as workbenches may require freight or local delivery, which we'll quote separately before charging you.
Risk of loss passes to you on delivery to the carrier. We'll help you pursue a claim if something arrives damaged, and we ask that you photograph the packaging before discarding it.
Returns on custom and made-to-order work
Custom and made-to-order items cannot be returned or refunded once production has started, because they cannot be resold. This includes anything personalized with your artwork, text or dimensions.
Before production starts you can cancel for a full refund. Where a proof is part of the process, production begins when you approve the proof.
If we got it wrong
If an item arrives damaged, or does not match the specification and proof you approved, tell us within 14 days of delivery and we will remake or refund it at our cost. That is our error, not a return.
Where you supplied the artwork or model, we build to the files you provide. An error carried through from your files is not covered — though we will always tell you if we spot a problem before cutting, and we would rather ask than guess.
Stock items
Items sold from stock, such as event shirts, may be returned unused and in original condition within 30 days of delivery for a refund of the item price. Return shipping is your responsibility unless the item was faulty.
Questions
If anything here is unclear before you order, ask us. We would much rather answer a question up front than resolve a dispute afterwards.